Terms and Conditions

The use of this website is subject to the terms and conditions mentioned below. By using this website, users agree to be legally bound by these terms and conditions and enter the free website at their own risk.

All prices indicated are subject to availability and alteration and may be subject to a certain minimum number of consecutive nights, corresponding to a minimum stay. All promotional rates are considered limited offers and are always subject to the availability of a specific property advertised on the website. Although all the efforts have been made to guarantee the accuracy of the information contained on the website, INTIHOLIDAYS, trademark of the company VANDA FERNANDES UNIPESSOAL LDA. It cannot be held responsible for any errors or omissions and reservations or the right to alter the information and descriptions of the accommodations and products listed always and when necessary, as it may review its terms and conditions, regulations and policies from time to time.

The terms and conditions (“T&C”) described below are only between the user (“Client”) and VANDA FERNANDES UNIPESSOAL LDA. (“INTIHOLIDAYS”). This agreement is considered valid once the client has reserved through the website www.intiholidays.com one or several properties during a certain period.

RATES

The published rates are only per night, euros and per property (not per person) and may be altered without prior notice. However, after a reservation is confirmed and the confirmation deposit is paid, the agreed prices will always be valid, except for technical or manual computer errors. The rates for each lease reflect the maximum occupancy of each property. Some properties may accommodate additional guests and, consequently, additional guests may be subject to a supplement per night and per person. All reservations are for minimum stays of 4,5,7 or more nights, as some properties may have mandatory check-ins and check-outs on certain days.

Unless otherwise informed, the minimum rental period is:

From November to February: 14 and 30 nights
From March to May: 4 nights
From June to September: 7 nights
Outubro: 4 nights

Prices are established in accordance with market conditions. In the event of important alterations in these conditions, we reserve the right to modify our prices in accordance with your reservation. All leases are for short or medium stays. Any property advertised on the website is rented for periods exceeding 120 consecutive days. INTIHOLIDAYS may make available and advertise some properties under leasing regime considered for medium duration between the months of October and June. All rentals include the prudent use of the property's equipment and amenities listed on the website page. As rates include the use of towels, they are subject to a requirement visible on the property. The costs of maintenance, water, gas, electricity, internet are the responsibility of the property management company or the owner and cannot be charged to the client, unless otherwise informed and always oiled by the client. All prices include VAT at the applicable taxes. The client must always carefully read the entire description and ensure that what is mentioned is in accordance with his or her preferences in order to be able to rent and, therefore, make a reservation. Additional services that cannot be reserved and paid on the website and those requested by email/message to INTIHOLIDAYS are normally paid directly on the day of checkout to INTIHOLIDAYS.

RATES INFORMATION

INTIHOLIDAYS cannot be held responsible in the event of a manual, technical or computer error of any other origin that causes a substantial alteration not foreseen in the public sale price that appears on the site, so that we do not find that this is exorbitant or manifestly ridiculous, the purchase order will be considered invalid and canceled and the customer will be informed and refunded in its entirety if the payment is not made.

CUSTOMER RESPONSIBILITY

It is the client's responsibility to inform INTIHOLIDAYS before the client selects a property regarding the number of guests, health conditions (allergies, asthma, heart conditions, mobility problems) or any other special requirements relevant to the selection of accommodations. Clients are responsible for obtaining all necessary passports or identification cards and vaccination certificates (when required). INTIHOLIDAYS is not responsible for clients documented in an inadequate manner. Identification documents are always requested at check-in in order to confirm that the client present physically corresponds to the name of the confirmed reservation. Failure to show any identification document may result in full cancellation of the reservation without any type of refund. Clients must take care of the leased property and will be responsible for any damage. The property's doors and doors must be dated and locked when guests are absent. The client must respect and oil the property regulations, known as “housekeeping”.

BOOKINGS

The reservation agreement is based on the details, descriptions and conditions established on the page of the property's website in question, valid on the day of the reservation for the specified rental period and the prices listed in the price list attached to the descriptions. The client who reserves must be at least 18 years old and must remain in the reserved accommodation during the entire stay. Some properties require a minimum age of 21 or 25 years. It is the client's responsibility to ensure that their identity will not be an impediment to reserving and staying at the property they reserved. If a transaction is considered fraudulent, the reservation will be immediately cancelled, without any refund or alteration of data and immediate expulsion of the occupants of the property. For confirmation of the reservation on the website, full payment for the total stay will be requested. All payments are made through the website using the Stripe payment platform . At the time of booking and paying, the client reads and agrees to the payment and cancellation conditions mentioned on the rental property page.

PAYMENT

After confirmation of the reservation and payment of the total value, an email will be sent confirming the receipt of the payment. The invoice-receipt corresponding to the reservation will only be issued after the client arrives at the accommodation. INTIHOLIDAYS receives the value in the name of the owner of the accommodation, but it is the owner who assumes the issuance of the invoice-receipt. The payment includes all taxes and services mentioned on the website page. INTIHOLIDAYS does not make any type of travel insurance available. Payments made through the platform have a customer service. This same cost is borne by INTIHOLIDAYS, however in case of return of any value, this cost will be the responsibility of the client. All payments are in Euros.

SECURITY DEPOSIT

A monetary deposit (may also be paid through bank transfer) will be requested on the day of entry, to cover any damages caused to the property and/or the condominium. The total value of the warranty will be returned to the customer if there is no damage to register. The value is 300 euros, except for some properties whose value is 500 euros (the values are mentioned in the descriptions of each property). The product will be returned within 7/14 days (by bank transfer) after complete cleaning and verification of the inventory. For this reason, the client must inform at the time of check-in by written message or by email or account number where the value must be transferred. If an incident occurs and the value of the prejudice is higher than the value of the guarantee, it will not be returned to the client and will always have to pay the full value of the prejudice.

If the property is found to be extremely dubious, the following amounts will be charged.

T1 - 80 euros

T2 - 90 euros

T3 - 100 euros

V2 - 90 euros

V3 - 100 euros

V4 - 120 euros

CANCELLATIONS

If you need to cancel your reservation, you must contact INTIHOLIDAYS as soon as possible by email – hello@intiholidays.com (mentioned reservation number). Any cancellation may be subject to payment of cancellation taxes. Depending on the reasons for your cancellation, you may be able to claim these cancellation fees from your insurance company (not if you have had travel insurance). The conditions for cancellations apply only as follows.

100% refund 60 days before delivery
50% refund 30 to 60 days before delivery

If costs are incurred by banking entities, these costs will be deducted from the amount to be reimbursed. INTIHOLIDAYS will not assume these costs.

ALTERATIONS

Changes (always subject to availability) to dates will only be accepted if the same number of nights is maintained and as long as the rate is the same as the new period. Only 1 change will be accepted. Reducing the number of nights is considered cancellation and the value of canceled nights will not be refunded or converted into credit. Property changes are considered cancellations.

RESPONSIBILITY

The legitimate owner of the property and INTIHOLIDAYS cannot be held responsible for any direct or indirect damages that may arise as a consequence of the use of the apartment by the client, including without limitation, damages, insurance, losses due to fire, robbery or criminal behavior. In confirming this reservation, it is agreed that the client/guests expressly assume the risk of any damage arising from the use of the facilities of the property or of other people who are invited to use the facilities. The customer must assume responsibility for all damages caused by negligence.

OCCUPATION

All properties managed by INTIHOLIDAYS have maximum occupancy and cannot be altered. The number of people with permission to occupy the property is limited to the maximum number of people, as mentioned in the description of each property. This limit can rarely be exceeded. If not informed and agreed upon in advance, an additional tax per person/night may be charged to the client or the reservation may simply be canceled without any right to refund or compensation. The client who booked must remain in the property for the entire duration of the booking, except for force maior. If a transaction is considered fraudulent, the reservation will be immediately canceled and without any refund or data alteration.

BEHAVIOR

The client is responsible for the correct and decent behavior of all people who are on the property they rent. If the client or any of his or her companions does not behave appropriately and responsibly, INTIHOLIDAYS will have the right to request the client and his or her companions to leave the property without the right to claim any type of compensation. Drugs are strictly prohibited in and around the facilities of all properties. Smoking is allowed outside the property. Parties, meetings, sub-hours and no noise or disturbances are permitted between 10 p.m. and 8 a.m. on the following day.

CHECK-IN & CHECK-OUT

All check-ins are done in person (with rare exceptions) and on the property that the client booked. The check-in time is from 4:00 p.m. to 12:00 a.m., meaning that a tax of 25 euros will be applied for check-ins from 7:00 p.m. to 11:00 p.m. and 50 euros after 11:00 p.m. Check-outs are until 10am.

7 days before check-in, the client will receive an email from INTIHOLIDAYS requesting information on the scheduled check-in and departure times. INTIHOLIDAYS allows, for an additional fee and always according to availability, “ Early check-ins” and “Late check-outs”. These will always be confirmed in writing to the client.

LEAVE THE PROPERTY CLEAN

The property was completely sanitized and cleaned before being handed over to the client. On the day of check-out, it must be delivered minimally tidy and clean. INTIHOLIDAYS will check 3 important points when returning the deposit:

Barbecue and/or oven if it has been used it should be clean. Otherwise, 20.00 will be deducted from the cash
Dishes washed, dried, and packed with your hair less than lava-loiça to work. Otherwise, 20.00 will be deducted from the cash
Remove trash from the property. Otherwise, 20.00 will be deducted from the caution.

CLEANING ACCOMMODATIONS

INTIHOLIDAYS completely sanitizes the property to be rented. It means that the client will find perfect hygiene conditions at the property they rent. The client reserves through the website a fair property registered as “Local Accommodation” (AL) in Portugal and therefore cannot follow the same procedures as an accommodation in a hotel unit. The company does not follow training by Tourism of Portugal and complies with all hygiene and safety protocols implemented. All properties managed by INTIHOLIDAYS under seal “Clean and Safe”. Some of the properties we manage may have different amenities than others and may vary due to: location, type of property, highlighted facilities and other items placed by each owner. INTIHOLIDAYS will always try to satisfy its guests, always respecting their privacy and comfort. Extra cleaning, changing towels, linens, toilet paper and linen bags during your stay is the responsibility of INTIHOLIDAYS.

The cleaning days will always be adjusted according to the duration of the reserved stay and the availability of the cleaning team.

Minimum stay between 3 and 7 nights - there will be no cleaning or changing of towels and linens during your stay.

Stay between 8 and 10 nights - there will be a cleaning of the bathrooms with a change of towels.

Stays between 11 and 14 nights will result in a complete cleaning (not including washing of clothes) and change of towels and linens.

For an effective management, the cleaning service is normally scheduled and carried out between 9:00 a.m. and 3:00 p.m. If the client intends to cancel or does not expect cleaning to be carried out during the stay, he/she must notify INTIHOLIDAYS with 24 hours' notice.

ADDITIONAL CLEANING

The client may at any time and always subject to the availability of the cleaning team, request additional cleaning services during their stay. For this, it will be enough to contact INTIHOLIDAYS directly. Only payment services will be confirmed. Cleaning rates vary depending on the type of property.

CLOTHES (TOWELS AND SHEETS)

All rooms have linens, towels and covers/duvets, as well as bed linens and pillows. The client may request extra covers and pillows at an additional cost, but this service is subject to availability.

INTIHOLIDAYS always provides at least one set of towels per person that is included: 1 bath towel and 1 face towel. We recommend not using sunscreen or makeup, as these products may damage the lenses and towels and if any damage is caused, it will be the sole responsibility of the guest. The disappearance and unusability of bed linen and towels is also the entire responsibility of the host. For each damaged or missing item, the following will be charged (price per item):

HALF-DURATION STAYS

Some properties allow short-term stays during the low season (November to February, except for exceptions that could be on June) and always the same or exceeding 14 consecutive nights). These stays have lower daily rates than those practiced during other times and therefore have some restrictions, not least on cleaning, clothing and towels, electricity costs. At check-in, 2 sets of linens (per reserved bed) and 2 sets of towels (bathroom and face) per reserved person will be provided. The client will be responsible for payment of final cleaning which must be paid not at check-in. The price may vary depending on the type of reserved property. These values must be paid at the time of check-in.

PETS

We do not allow pets in the properties we manage.

ITEMS LEFT BY THE CUSTOMER

INTIHOLIDAYS cannot be held responsible for any object stolen or missing from inside or outside the property, as well as objects forgotten after check-out. If the cleaning company or a company employee finds one or more items left by the guest, the guest will be responsible for sending them. The objects will be sent by postal mail, shipping costs will be charged (envelope, box, postage costs, registration, etc.) plus a shipping fee of 15 euros (+VAT). The company reserves the right to deliver the item(s) left by the customer to a charity if they are not claimed after 30 days.

MAINTENANCE

All properties are verified by the INTIHOLIDAYS maintenance team to ensure that everything is in order before the guest checks in. In case of failure, the guest must immediately contact the company to obtain a corrective maintenance plan. In the event that there is no responsibility of the host, there will be no costs associated with this service. In case of failure and/or damage due to negligence and if further intervention is necessary, a service tax of 70.00 euros (+ VAT) will be applied (excluding material and equipment). Value to be paid is not subject to intervention. As items with damaged or broken equipment may be deducted from the warranty. It is strictly prohibited to contact a company or individual directly to resolve any maintenance problems that may arise on the property. If the client finds out the key inside the property and INTIHOLIDAYS must intervene to open the door, the value of 70.00 euros (+ VAT) will be charged. The value must be paid without intervention.

ANOMALIES

INTIHOLIDAYS cannot be held responsible for any anomaly that may occur on the property or in the common areas of the building since its resolution requires the consent or intervention of the condominium management company. Example: Swimming pool, TV signal, elevators, works, canalization, etc…

DIRECTION TO ENTER THE PROPERTY

All properties managed by INTIHOLIDAYS are for exclusive use under the Local Accommodation regime. Each property has a maximum occupancy and may never exceed its capacity as mentioned on the website or in the rental contract, except in excess and otherwise. If the client has a special request, it must always be made in writing, before checkout and always subject to availability and agreement by INTIHOLIDAYS. In the event of major problems with INTIHOLIDAYS having to rehouse the client, the company undertakes to do so, without additional costs for the client, but will always be rehoused in a property equal to or superior to the reserved one. However, the client must agree to the offer and agree to the conditions without requesting any type of possible compensation.

PROPERTY FURNITURE

It will not be permitted to change furniture or decorative pieces without authorization from INTIHOLIDAYS. If INTIHOLIDAYS does not comply, it reserves the right to be able to deduct the security value of 100.00 (cem) euros.

SERVICES INCLUDED

All properties managed and administered by INTIHOLIDAYS are under the local accommodation regime (AL), second decree of law 128/2014 of August 29 . The services provided by the management company are under the “Accommodation Only” regime, not including any other types of services other than the provision of sleep with bed linen (including towels) and equipment considered essential for the preparation of food.

USE AND COMMON SENSE

The property was delivered clean, sanitized and in the best conditions before receiving the guest(s). The guest(s), however, must take care and make good use of the property, respecting and complying with all the rules described in this document. At the time of check-out , the property must be cleaned, stored, with the clothes washed, dried and stored, as the items have been placed on the contents and outside the property.

WELCOME BOOK

All properties managed and administered by INTIHOLIDAYS have a guest book (digital that is sent by email no later than 7 days before the arrival of the guest(s)) or on paper that is visible inside the property. Each property contains a book containing useful and important information. The welcome book also contains the rules of the accommodation that must always be followed by the guest before entering the property you rent.

SUPPLEMENTS (EXCLUSIVE IN PROPERTIES WITH DIGITAL WELCOME BOOK)

The guest will be able through the platform www.intiholidays.com to acquire the additional services that the company has available or through the book of information in the “additional services” section at: https://myguide.intiholidays.com/nomedoalojamento/marketplace .

All additional services can be reserved online, but are always subject to availability. INTIHOLIDAYS reserves the right to alter, cancel without prior notice the services for its purposes. If a service is cancelled, you will receive or receive the full value paid, but you will have to pay the cancellation and will not be able to request any type of compensation or compensation for the referred cancellation(s).

OPERATION OF EQUIPMENTS

All equipment placed at the disposal of the guest has been thoroughly tested before check-in and is in excellent working condition. If the guest detects an anomaly or failure of one or several equipment (including the property inventory), the guest must inform the situation immediately to INTIHOLIDAYS (always within a maximum period of 24 hours), so that the problem can be resolved. After this period, it will be the entire responsibility of the guest who must assume the repair costs.

INVENTORY

All properties managed and administered by INTIHOLIDAYS have a detailed and up-to-date inventory that can be consulted at any time by the guest through its book of information. Inventory verification is carried out by the company's cleaning team and is always followed by the guest's departure. In the absence, breakage or damage of any equipment or material, it is the responsibility of the guest. As a result, it may be withdrawn or not returned in the event of any irregularity in the inventory.

ENTRY AND INSPECTION OF THE PROPERTY

The management company “INTIHOLIDAYS” has the right to enter the property in case of emergency, to carry out necessary repairs, alterations, improvements, provision of necessary or agreed services. INTIHOLIDAYS must always inform the guest of any possible intervention.

ERRORS

The terms indicated in the information of the rates are saved - if there are programming errors, defects in the computer system (machine) or deformation of the messages (including lapses in writing), we are referring to the effects of the article 33º nº 2 al. A) eb) of Decree-Lei 7/ 2004, of 7 de Janeiro.

SETTINGS

INTIHOLIDAYS reserves the right to update any of its terms and conditions at any time, as may be necessary and in accordance with the company's business. It is also placed on all parts of the site that we use to take appropriate measures to ensure that we visit these terms and conditions on a regular basis. By agreeing to use our reservation sites, it is implicit that any third party agrees to these alterations, and that any third party undertakes to comply with these alterations.

When making a reservation, ALL the terms and conditions of this agreement are considered oils and receipt of the information contained herein.